F.A.Q.
We accept various payment methods to make the process convenient for you. You can use credit cards, PayPal, cryptocurrencies, ApplePay, GooglePay, and over 16 other popular payment methods. Please note that the available payment methods may vary depending on your country.
Sometimes there may be additional fees when making a payment on our website. However, the amount depends on the payment method you choose and is determined by the bank or intermediary between us and you.
You can request a refund under the following conditions:
- It has been no more than 14 days since the purchase.
- You have not used the purchased in-game currency after the purchase.
- You have not made any transactions on the market after the purchase.
- You have a receipt or purchase confirmation. Usually, we are willing to accommodate our customers, and in most cases, this issue can be discussed with our administration.
After completing the payment using any of the provided payment methods, you will receive a receipt in your email.
We guarantee the complete security of all payments on our website. Please avoid making payments directly if there is an option to do it on our website.
If your payment was declined, please check the accuracy of the card details, the available balance, and the availability of the chosen payment method in your country. If the issue persists, contact your bank for the reason for the decline. Sometimes, there may be technical glitches on the website. If your payment is not going through, and you have already tried several different payment methods, please create a support ticket to resolve your issue with our live support team through our Discord Channel.
We accept more than 40 different currencies. Your payment will be automatically converted to euros if your primary payment method has a different currency.
Usually, the currency is credited automatically right after the purchase. Sometimes, it may take from 5 minutes to 2 hours, depending on the payment method you chose. If you have not received the funds within 2 hours after the payment and have a receipt for a successful transaction, please contact our administration by creating a support ticket through this link.
Legal Notice
By donating, you support the MU Vibe project. WebCredits (Web Points) are a free bonus reward given as a token of appreciation and hold no real-world monetary value. Donations are voluntary and non-refundable once the bonus has been credited and used.Save fees and get an extra bonus
You can pay directly via PayPal (manual), Ukrainian bank card, or crypto by messaging us on Discord. This way we lose less on fees and can reward you.